Our current preferred carrier is USPS.
Currently we do not offer return labels or offer free returns. The shipping of a return is at the expense of the customer.
If a customer enters shipping details incorrectly and the item is returned to Wyld Blue, the customer will be charged again for shipping the item out a second time. Please check your address very carefully.
Tracking links are emailed when the order is shipped and are sent from our website. If you have not received your tracking link and your order has been processed, please check your junk mail folders before contacting us to save you time (often that is where it is hiding).
We offer FREE SHIPPING for US purchases over $250.00
Orders typically ship from our store within 48 hours, excluding weekends and holidays, and excluding any custom items. Please allow extra ship time during sale periods or holiday seasons. Orders shipped with standard ground from New York will take 2 - 6 working days for delivery depending on the state.
We also offer a USPS 3 Day and 2 Day Select service at an additional cost.
The cut-off time for same day fulfillment is 12 PM EST. Any orders that are placed after 12 PM EST will ship the following business day. Any orders placed with expedited shipping on Saturday or Sunday will ship on Monday. Note: Wyld Blue is not responsible for any delays due to local disruptions.
Monday orders placed by 12 PM pst, Wednesday - Monday delivery.
Tuesday orders placed by 12 PM pst, Thursday - Tuesday delivery.
Wednesday orders placed by 12 PM pst, Friday - Wednesday delivery.
Thursday orders placed by 12 PM pst, Saturday - Friday delivery.
Friday orders placed by 12 PM pst, Monday - Wednesday delivery.
UPS 3 Day Select
Monday orders placed by 12 PM pst, Wednesday - Thursday delivery.
Tuesday orders placed by 12 PM pst, Thursday - Friday delivery.
Wednesday orders placed by 12 PM pst, Friday - Monday delivery.
Thursday orders placed by 12 PM pst, Monday - Tuesday delivery.
Friday orders placed by 12 PM pst, Tuesday - Wednesday delivery.
Yes, Wyld Blue ships globally.
Orders typically ship from our store within 48 hours excluding weekends and holidays and excluding any custom items. Please allow extra ship time during sale periods or holiday seasons. Some pieces require extended production time, this information is clearly noted on the product description.
Any custom items are shipped as soon as the piece is ready. The customer will be notified via email and provided with a tracking number. If you do not receive your tracking number, please email us at firstname.lastname@example.org
USPS Worldwide Expedited
Orders shipping overseas with this service may take 2 - 5 business days.
Orders shipping overseas with service may take 5 - 10 business days.
Please note, customs and duty fees are NOT included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. We recommend using this duty calculator site to approximate your fees. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
We cannot label international orders as gifts, all customs documentation must be completed accurately. While we understand the intention behind this request, it is for the protection of the customer, as well as Wild Blue. If an international package is labeled as a gift and gets lost or damaged during the shipping process, no insurance claims can be filed, and the customer will not be able to receive a refund for their damaged/lost goods.
We strive to make goods of the highest quality possible. If for whatever reason you are not happy with your purchase please contact us and we will try to reach a reasonable solution.
Please note that most items are unique, vintage or hand made and due to the natural elements of these materials there will be some variation from one item to another and it may not exactly match the picture.
All questions are welcome before the checkout process & detailed measurements are provided as well as an honest fit description on the each product page. Feel free to email us at email@example.com before you make your purchase with any questions and concerns you may have.
All sale items are FINAL SALE. Sale items are not eligible for refunds, store credit, or exchanges. Any item purchased on sale or with a discount code is considered FINAL SALE.
Please allow extra time for email response and shipping of items during any sale. We’re working very hard to respond to emails and ship items out in a timely manner, but we do ask for your patience. You will receive an email order confirmation and a separate shipping confirmation with tracking once your order has shipped. If you haven't received an order confirmation within 24 hours of your purchase, please email firstname.lastname@example.org
INTERNATIONAL DUTIES & TAXES
Please note, customs, duty fees, and import COD fees, are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. We recommend using this duty calculator site to approximate your fees. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees.
International orders are ineligible for refunds, credits or exchanges. We can be open to exceptions, please email email@example.com if you have any questions or concerns about this policy.
All made to order and custom pieces are final sale, no returns or exchanges.
All discounted or sale items are final sale, no returns or exchanges.
EXCHANGES / REFUNDS
The following is applicable for USA customers only.
We will accept returns on stock items that are unusable or badly damaged within a 7 day grace period.
If however your return is approved by email conversation, we will provide you with a shipping address. A return tracking number must be provided to us, as we are not responsible for any packages until they reach our destination. Once the return is received and inspected, we will send you an email to notify you if your return has been approved. Garments that are returned with signs of being worn will not be accepted and immediately returned at the cost of the customer.
All accepted and denied returns remain at the discretion of Wyld Blue.
Please note, the customer is financially responsible for all shipping costs incurred when returning an item. Shipping costs are non-refundable to either party. Reminder that a return tracking number must be provided, as we are not responsible for any packages until they reach our destination.